GREIF Return & Online Claims Policy
30 Day Guarantee
We want you to be completely satisfied with your purchase. If for any reason you aren’t satisfied, eligible items may be returned for any reason within 30 days for a refund. Items not eligible for our return program include:
- Custom Items
- Items marked "non-returnable"
To be eligible for a full or partial refund, all returns must be processed according to the directions below. If Greif or the manufacturer is at fault, a full refund, including shipping, will be refunded. All others will be refunded less the shipping costs.
How to Process a Return
If Greif or the manufacturer is at fault, Greif will issue a FedEx ARS label for free return shipping. Otherwise customer is responsible for return shipping charges.
- Submit your return online using the form below or call 1-909-941-4570.
- A Customer Service Representative will provide a Return Authorization Number.
- Package all items in original packaging for shipment and in similar packaging material. Package must be returned in unused and undamaged.
- Write the Return Authorization/Order Number on the outside of the package.
- Ship to the Greif facility provided. Greif, 3042 E. Inland Empire Blvd., Ontario, CA 91764
Please complete the following information and we'll contact you directly within 1 business day to schedule the return.
Greif Online Claims Policy
My Item(s) Arrived Damaged
We take great care to ensure your order is fulfilled properly and arrives in perfect condition, but we understand that isn’t always the case. For your own protection, you should always carefully inspect any shipment before accepting delivery. If you receive a damaged item or it’s lost in transit, please visit My Account and select “Return and Replace Items.”
For FedEx or Parcel Post
If a product is damaged during delivery to you via FedEx or Parcel Post, you must note the extent of the damage on the back of the packing list. Once complete, forward the form to Greif and hold the damaged materials for disposition instructions.
For Freight Carrier Delivery
If a truck shipment is damaged, you must immediately have the shipment inspected by the carrier and notate damage on receipt. Request an inspection report from the carrier be forwarded to you within 10 business days. Forward the inspection report and original packing list to Greif. We will file a claim on your behalf and immediately replace the damaged item(s). According to government regulations, any claim must be filed within 15 days after receipt of the shipment. Your Greif Customer Service Representative can assist. Please call 1-909-941-4570.